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Denied Boarding

Denied Boarding means a refusal to carry a passenger or passenger holding confirmed ticket on a flight although he/she has presented himself/herself for boarding within the time specified by the airline, except where there are reasonable grounds to refuse carriage such as reasons of health, safety or security, or inadequate travel documentation.

Many passengers in recent times have fallen prey to the overbooking, cancellations and flight delays with some major airlines and are denied boarding as the travelling date nears. As the number of such cases is increasing, refund.me India is determined to help flyers get their compensation for denied boarding.

Why passengers are denied boarding?

In order to prevent aircraft from flying with any unoccupied seats, airlines allow overbooking expecting booking cancellations in the coming days. However, as the cancellations do not take place as expected, the flyers with late bookings are denied boarding at the flying date and are eligible for compensation.

Are you eligible for compensation?

In case of denied boarding, you are eligible to claim compensation with following conditions:
  • If you are holding confirmed ticket at the time of boarding.
  • If you are present at the time of boarding as specified by the airline.
  • If the cost of your ticket is less than the amount of compensation contained in CAR Section 3, Series M, Part IV, you will be entitled to an amount equivalent to the ticket cost in addition to refund of air ticket.

How airlines compensate?

1 money

Airlines in India are liable to refund the booking amount to the passengers who have been denied boarding

2 flight

Airlines can compensate by informing the passengers about overbooking in advance and arrange an alternate flight to be departed within an hour of originally booked flight

3 hand

Airlines can also ask passengers to voluntarily give away the seat in return of any other benefits mutually decided between both the parties.

How much you can claim?

As per DGCA Regulation

No alternate flight is arranged such that the alternate flight is scheduled to depart within one hour of the original flight schedule, then the airline is required to compensate the passengers in the following manner:

Situation Amount of Compensation
If alternate flight is scheduled to depart within the 24 hours of the scheduled departure. An amount equal to 200% of booked one-way basic fare plus airline fuel charge, subject to maximum of ₹10,000.00
If alternate flight is scheduled to depart more than 24 hours of the booked scheduled departure An amount equal to 400% of booked one-way basic fare plus airline fuel charge, subject to maximum of ₹20,000.00
In case passenger does not opt for alternate flight. A refund of full value of ticket and compensation equal to 400% of booked one-way basic fare plus airline fuel charge, subject to maximum of ₹20,000.00

As per EU Regulation 261/2004

Distance Time Compensation Otherwise
Up to 1500km Alternative flight with max. 2-hour delay €125 €250
1500km – 3500km Alternative flight with max. 3-hour delay €200 €400
More than 3500km within the EU Alternative flight with max. 4-hour delay €200 €400
More than 3500km outside the EU Alternative flight with max. 4-hour delay €300 €600

FAQ

Get Compensation for an overbooked flight

Being denied boarding and bumped from an overbooked flight is of course not something you have to take in stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to provide you with a re-routing (another flight) as soon as possible or at a time convenient to you. However, your airline has a right to wait until it finds a flight with available seats. Whilst you are waiting on your substitute flight the airline must provide you with meals and refreshments, hotel accommodation (if an overnight stay is necessary), transport between the hotel and airport, and two phone calls (or emails or faxes).

Yes. Every passenger affected by an overbooked flight has the right to adequate assistance. As mentioned above these include free meals and refreshments as well two phone calls, emails or faxes, lodging and transport between the airport and your hotel. If you have to wait several days on your substitute flight, the airline has to pay for your accommodation on those nights.